Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within the specific business days listed under shipping and returns.

We use USPS and UPS for shipping, as we have had the best experience with these services. Please contact us if you need special arrangements and we will do our best to assist. Please note: Once orders have been shipped and in the hands of the carrier, we no longer have any control over your shipment. We do everything we can to ensure a speedy and problem free delivery, however, some things are out of our control.

At this time, we do not offer returns due to the nature of our products. Please refer to our "shipping & returns" policy link listed at the bottom of the page for further information. Please note: If your product is faulty due to OUR craftmanship or arrives damaged, we will always make sure you are satisfied. We do not offer returns on products if care instructions were not followed or if you do not like the scent of a product.

If damaged occur in transit to your package, please email detailed images of the products, packaging, and box to truessencehandcraft@gmail.com within 3-5 days of receiving your package and we will assist you in the next steps. Please keep the items and packaging as in rare occasions we have needed to take the items to the local post office for inspection.

No, at this time we do not.

We do not at this time. Right now we are online only! We do sell to local (and some far away) small businesses that carry our candles in their locations!

At this time we do not. Some occasions we can make arrangements to meet locally, please reach out via email at truessencehandcrafted@gmail.com and we will be happy to see what we can do.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within the specific business days listed under shipping and returns.

We aim to process items for shipping within 5-7 business days. . We know that timely shipping is crucial. Our goal is to ship all orders in a timely manner. Whenever an extended delay is expected in shipping your package, expect an email notification. Note: While we work five days a week to achieve our goal, during our peak holiday times or because of unforeseen delays may cause an overall increase in shipping times. We will notify you if this is the case.

We are able to cancel orders placed within 24 hours IF they have not already been processed. For more help, please contact us via email at truessencehandcrafted@gmail.com. Order cancellation fees apply.

If your order has not been processed yet- you can reach out via email at truessencehandcrafted@gmail.com. It is possible that we may be able to change your order. A $2 order fee will apply.

In Tucson, Arizona.

If taken care correctly and instructions are follows (care information listed on the bottom of each candle), our 10 oz candles have an approximate burn time of 50-70 hours.

The wax used in our candles is a soy paraffin blend. We found that using this blend allows for slower, longer burn time with your candle. We also found with this blend that our candles are more fragrant when burning.

* Always keep wick trimmed to 1/4". * Always place on flat surface while burning. * Keep away from children and pets while burning. * Burn for at least 2½ hours on the first burn or until the entire surface has turned to liquid wax to avoid "tunneling." * Always read and follow the manufacturer’s use and safety instructions carefully, located on the bottom of each candle. * Extinguish candle if it repeatedly smokes, flickers, or the flame becomes too high. * Always keep candles in sight when in use. *Keep wax free of wick trimmings, matches and any other flammable material.

Our products are designed to elevate, not overpower. Please keep in mind that room size does factor in with how well you can smell your candle.

We use a blend of natural and synthetic ingredients. All of our fragrance ingredients adhere to strict safety standards set by the International Fragrance Association (IFRA).

Our candle wicks are made of cotton and are free of lead and zinc.

All our products are 100% cruelty free and vegan friendly - this is extremely important to us!

Yes they are!

Yes! They can also be re-purposed into vases, storage containers, and more. To recycle or re-purpose your jar, we recommend thoroughly cleansing it with your favorite dish soap. At this time, we do not have a recycling program.

Depends on the size of the order. Typical processing time would 5-7 business days. Anything outside of that time frame, you will receive an email regarding your specific processing time frame.

$250 minimum order total for wholesale orders. We do require at least two of each scent per product as another minimum as well.

Once accepted to our wholesale program, you will receive all information on terms and conditions, pricing, etc.

We have a wholesale application form that can be found **here**. You can apply for an account with us and we will review your information and make a decision. You will receive a contact either way. If approved you will get more information on terms and conditions, pricing, etc.

At this time we do not offer custom candles/labels.